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Overview
Learn to quickly troubleshoot problems with Cisco router
and Catalyst switch internetworks. Learn to remedy
communication problems in TCP/IP, IPX/SPX, AppleTalk and
Wide Area Networks.
- When to Use
Specific Cisco Commands: show, write, debug, ping,
and trace
- LAN/WAN Problem
Isolation
- Ethernet, Fast
Ethernet, and Token Ring Troubleshooting
- How to Use
Protocol Analyzers
- IP, IPX,
AppleTalk, HDLC, ISDN, BRI, and X.25 Traffic
Troubleshooting
Preparation for
exam 642-831
Course Topics
Troubleshooting Methodology
- Initial Troubleshooting Steps
- The Problem Solving Model
- Troubleshooting Procedures
- Creating an Action Plan
Cisco Connection Online (CCO)
- Bug Tool
- Customer Engineering Call Procedures
- TAC (Technical Assistance Center)
LAN/WAN Troubleshooting Problem Areas
- Physical Layer Responsibilities
- Data Link Layer Responsibilities
- Ethernet, Token Ring and FDDI Frame Formats and Problem
Areas
Third Party Tools and Applications
- Protocol Analyzer –
features and types
- Protocol Analysis Plan
- Problem Solving Methodology
Performance Features
& Internetworking
Requirements of Common Network Protocols
- Protocol Characteristics
- Connection-Oriented Services
- Novell Protocol Suite (IPX/SPX) Support Requirements
- AppleTalk Protocol Suite
Diagnosing and Correcting Catalyst Problems
- Description of CiscoWorks for Switched Internetworks (CWSI)
- Troubleshooting Catalyst Switch LEDs
- RMON and Switch Probe
- Switch Internal Architecture
- Switch Diagnostic Tools: ping, CDP, All Show Commands,
Syslog
Frame Relay Troubleshooting
- Understanding LMI
- Frame Relay Map Command
- Debug Frame Relay Commands
Diagnosing and Correcting ISDN BRI Problems
- Review of ISDN BRI
- All ISDN show commands
- Troubleshooting Layer 1 S/T Interface
- Troubleshooting Layer 2 BRI ISDN
Cisco’s Diagnostic Tools
- Using Debug Commands
- Using PING, Extended PING and Trace to Confirm Network
Connectivity
- How to Perform Core Dump
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